Frequently Asked Questions
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JAMESIE IS A SPACE DEDICATED TO PRESERVING AND CELEBRATING FOLK ART. WE SOURCE AND RESELL ONE-OF-A-KIND VINTAGE AND ANTIQUE HOMEWARES, WHILE ALSO HOSTING HANDCRAFT AND FOLK ART-INSPIRED WORKSHOPS.
INTERESTED IN A PRIVATE EVENT OR STYLING CONSULTATION? REACH OUT TO US - WE’D LOVE TO HEAR YOUR IDEAS AND COLLABORATE ON SOMETHING SPECIAL.
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ALL OF OUR JAMESIE PIECES ARE SECONDHAND AND HAVE BEEN PRE-LOVED FOR YEARS, IF NOT DECADES, BEFORE FINDING THEIR WAY TO US. AS A RESULT, THEY MAY SHOW SOME SIGNS OF AGE AND WEAR THAT YOU WOULDN’T FIND ON A BRAND-NEW ITEM.
WE BELIEVE THESE LITTLE IMPERFECTIONS ARE PART OF WHAT MAKES VINTAGE PIECES SO SPECIAL. FROM SUBTLE FADING AND WEAR TO UNIQUE MARKS THAT TELL A STORY, EACH PIECE HAS ITS OWN CHARACTER AND HISTORY.
IF YOU HAVE QUESTIONS ABOUT AN ITEM’S CONDITION, PLEASE REACH OUT BEFORE PURCHASING.
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REACH OUT TO US ANYTIME - WE’D LOVE TO HEAR FROM YOU! YOU CAN GET IN TOUCH THROUGH THE CONTACT FORM ON OUR ABOUT PAGE, EMAIL US AT HELLO@SHOP-JAMESIE.COM, OR SEND US A DM ON INSTAGRAM @SHOPJAMESIE.
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SHIPPING & HANDLING COSTS ARE CALCULATED AT CHECKOUT BASED ON THE WEIGHT, DIMENSIONS, AND DESTINATION OF YOUR ORDER.
ALL ORDERS ARE CAREFULLY PACKED AND SHIPPED WITHIN 2 BUSINESS DAYS. ONCE YOUR ORDER HAS SHIPPED, STANDARD DELIVERY TYPICALLY TAKES 3–7 BUSINESS DAYS, DEPENDING ON YOUR LOCATION. CURRENTLY US SHIPPING ONLY.
NYC-BASED? WE ALSO OFFER FREE LOCAL PICKUP!
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BECAUSE OUR PIECES ARE ONE-OF-A-KIND, WE ARE UNABLE TO HOLD OR RESERVE ITEMS. ALL RETURNS MUST BE APPROVED BY JAMESIE PRIOR TO BEING SENT BACK.
TO REQUEST A RETURN, PLEASE CONTACT US AT HELLO@SHOP-JAMESIE.COM WITHIN 20 DAYS OF YOUR PURCHASE DATE. PLEASE INCLUDE YOUR ORDER NUMBER AND A BRIEF DESCRIPTION OF THE REASON FOR YOUR RETURN.
ONCE YOUR RETURN HAS BEEN APPROVED, WE’LL PROVIDE YOU WITH THE NEXT STEPS. PLEASE NOTE THAT RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. JAMESIE IS NOT RESPONSIBLE FOR STOLEN, LOST, OR DAMAGED RETURN SHIPMENTS.